Terms and Conditions

definition

‘FOOD THRILLS’, ‘we’, ‘our’, ‘us’ etc. refers to FOOD THRILLS Pty Ltd (ABN: 18 601 912 029), our subcontractors, agents and employees. ‘THE CLIENT’, ‘you’, ‘your’ means the person, company or agent (you) of The Client on the tax invoice booking our services. ‘OUR AGREEMENT’ refers to this document - our Terms & Conditions and Tax Invoice between FOOD THRILLS and The Client.

general

FOOD THRILLS’ decision is final in all matters relating to these terms. Please read and understand our agreement as all services are subject to the content of this document as printed hereon. By moving forward with any payments and/or securing your booking, The Client agrees to be bound by these terms and conditions. Your cooperation is appreciated.

prices

The Client should recognise that prices listed in emails and phone correspondence exclude GST. All formal quotations and tax invoices include GST. Prices are subject to change. Prices may be negotiated and services may be tweaked to better suit the budget of The Client. Further insight of your budget or projected spend will allow FOOD THRILLS to provide you with a personalised quotation. FOOD THRILLS endeavour to meet your needs, expectations and desires.

meetings & inspections

Please call 0477 666 351 during business hours to arrange a time or alternatively, please email hello@foodthrills.com.au to discuss your requirements. Onsite inspections will be conducted for Weddings only and are to be discussed with management. Meetings and site inspections at your location require a $200 deposit. Please refer to the ‘deposit’ clause below for more information. Travel fees apply for site inspections and meetings at locations outside our 10km radius.

minimum number & spend

Our onsite event packages are designed for groups of 20 plus. Should your event fall below 20 guests, please chat to us about arranging a customised quote. All onsite packages require a minimum spend of $2500.

quotation

Our services are subject to availability and quotes will remain valid for 7 days from the date of issue. FOOD THRILLS reserve the right to amend your quote price after this period. Quotes will be adjusted in accordance with The Client’s needs but it is in your best interest to lay down a deposit to avoid disappointment. Your booking will remain an enquiry only until a deposit has been made and we work on a first-deposit-best-dressed-basis. FOOD THRILLS will notify you if another client enquires on the same date at which a deposit must be made to secure your booking date within 24 hours.

deposit

Upon accepting your quote, a deposit of 25% is required to hold your proposed booking date. This deposit is non-refundable. Late payment may result in jeopardising your preferred booking date. Bookings that fall within 10 days of enquiry require immediate full payment. If you are hiring equipment through a third party supplier through FOOD THRILLS, we require payment in full.

Once the deposit is paid, guest numbers can be increased (based on availability) and decreased. Please note the total cannot be decreased by more than 15%

payment

Full payment of your invoice is due strictly 7 days prior to your event. Any overtime or additional items that are ordered after this time will be issued as a separate invoice. FOOD THRILLS reserve the right to withhold any services and/or delivery if the payment has not been received by this time and your booking may be cancelled with no return of your deposit. Preferred payment method is Direct Deposit and you will find the details on the bottom of your invoice or quote. We also accept cash, Visa or MasterCard and American Express (2% administrative fees apply). Please also take note of our cancellation terms below.

postponement

The Client must postpone their event 7 days prior to the initial date. The Client must intend to re-book on a date in accordance with FOOD THRILLS’ calendar availability. Any charges that have already been made for equipment or hired from any third- party suppliers will apply as stated in ‘cancellation’ listed below.

cancellation

Despite cancellation, all deposits are non-refundable. If the Client cancels their event arrangements within 7 days of their event for any reason, you will be charged the full amount of the event. Cancellations with more notice will be dealt with individually and at the discretion of FOOD THRILLS management based on your circumstances.

If FOOD THRILLS has to cancel your event or booking for any reason, a full refund will be issued inclusive of deposit. In the unlikely event that this occurs, you will be provided with appropriate notice.

confirmation of details

Menus, final numbers, dietary requirements and all details of your event must be confirmed 7 days prior to your event. If the final numbers decrease after confirmation has been made, you will still be charged at your confirmed numbers. Should your guest count increase, you will be issued a separate invoice but these increases must be made 7 days prior to your event to allow enough time to increase the necessary requirements.

dietary requirements

FOOD THRILLS prepare all food in accordance with the Food Standards set by Food Standards Australia. We are passionate about supporting local suppliers and using fresh, Aussie ingredients. Our food is of the highest quality, designed around your needs. We are very conscious about dietary requirements and endeavour to provide an alternative to those with more specific requirements. Whilst we take the appropriate measures to ensure nothing is cross-contaminated, it is important to recognise that all our food is made from scratch (with love) in a commercial kitchen. Our kitchen contains a lot of common allergen ingredients including eggs, dairy, nuts, gluten and more. Whilst FOOD THRILLS understand the serious implications of reactions to allergens, we will not accept responsibility or liability for an adverse reaction to our food. It is the responsibility of The Client to inform FOOD THRILLS staff of any dietary information or allergies prior to their event. Our staff will always do their best to accommodate any dietary requirements but do require prior warning. It is in your best interest to include a variety of gluten free and vegetarian options for your guests.

quality control

FOOD THRILLS do not part-cater any event. This includes the serving of cakes, desserts, BYO food of any description without prior consent. This practise contravenes our Food Safety program. The Client should mention these requests at the time of enquiry to be considered by our Management team. This includes food from home or another registered food business. Images on the FOOD THRILLS website, Instagram and marketing material are styled for presentation and may not be indicative of particular items. Menus are subject to change according to seasonality and availability. FOOD THRILLS endeavour to alert every client of changes, however, this is not always possible and in some instances, some products may be substituted for similar quality ingredients.

event execution

Event timing and the execution of your event is to be discussed with your Event Coordinator prior to your event date. It is the responsibility of the client to communicate with their guests any times surrounding food service. Modifications to the event run sheet on the day are to be discussed with FOOD THRILLS staff onsite. Delays are accommodated where possible but must be communicated to avoid impacting the service or quality of our food.

delivery

Delivery charges apply to all events and drop-off services that exceed a 10km radius from our commercial kitchen in Crows Nest. Delivery fees include time, distance, fuel and labour. Charges are dependent on your location and access requirements. Your delivery charges will be listed on your quote/invoice. Charges for additional vehicle hire or any other travel expenses will be charged directly to The Client.

parking

Our team usually arrive with a large quantity with food and equipment. Your cooperation in organising parking in your driveway, garage, loading bay or reserved street parking is much appreciated. Any additional access details should be passed onto your Event Coordinator to ensure our team is on schedule. Any parking fees or fines that are incurred will be issued to The Client in a separate invoice, post event.

staff

FOOD THRILLS function staff are available for a minimum of four hours pay, as per industry standard. The cost of staff is included on your quote unless otherwise specified. Staff fees fall into different rate categories based on timing and day of the week. Loading is incurred as per industry standard and award rates. For example, Public Holidays, Saturday and Sunday events will increase the cost of labour passed onto The Client.

surcharge

In order to offer competitive menu prices and staff fees, we charge the following loading fees that are applied to your overall invoice:

Saturday - 5%

Sunday - 10%

Public Holidays - 20%

additional charges

In the circumstance that FOOD THRILLS provide and deliver additional services or labour and expertise on the day of your event which has not been previously arranged (or under-estimated), we reserve the right to charge for these additions and an invoice will be issued following the event.

responsible service of alcohol

In accordance with NSW Liquor Laws, FOOD THRILLS reserve the right to refuse alcohol to The Client and/or their guests if patrons deem intoxicated or underage without identification. The Client and guests will conduct themselves in an orderly manner in full compliance with FOOD THRILLS and relative laws. Any fines or fees will be passed onto The Client and by agreeing to this contract The Client is bound by this agreement. FOOD THRILLS assume no responsibility and/or liability for any loss or damage to property belonging to The Client or their guests. FOOD THRILLS reserve the right to cancel the booking if any unforeseen circumstances may arise that is beyond control, if the client becomes insolvent, bankrupt and/or enters into liquidation or receivership; the event might prejudice the reputation of FOOD THRILLS. 18th and 21st celebrations are encouraged to organise security. In order to comply with licensing regulations, security or Licensee / RSA marshal must be organised for the event. Please discuss this with your Event Coordinator as additional fees will apply.

hire equipment

All hire equipment organised through food thrills, will include delivery, pick up and cleaning fees in the quoted price. Should the client wish to organise there own hire equipment, food thrills are not resposible for the cleaning of these items.

insurance

Insurance is The Client’s responsibility for the duration of your event, whilst un-staffed. The Client is responsible for the security of all FOOD THRILLS belongings. Any lost, broken, damaged or destroyed equipment will be charged to The Client at full replacement value.

liability

FOOD THRILLS will not be liable for claims or fees from that of a third-party supplier. The Client will be responsible for all fees, fines and/or overcharges when FOOD THRILLS have booked services on their behalf to compliment their event.

FOOD THRILLS DECISION IS FINAL IN ALL MATTERS RELATING TO THESE TERMS AND CONDITIONS.